We take pride in our customer relationships, many of which date back to DIVCO’s founding in 1982.  We would not be able to maintain this long term customer loyalty without a strong commitment to service. Here are some of the key commitments we make to our customers:

• DIVCO will provide the best value for our customers money, but not necessarily the cheapest price. We will look beyond the next repair and recommend strategies or services that will save our customers money in the long run.
• We will listen to our customers and provide the services they need, not just sell whatever is most convenient to us.
• We recognize that the needs of a commercial customer are very different from the needs of a residential customer. We will focus our energy on commercial customers only.
• Our entire staff, from the field technicians to the sales department to the administration staff will always strive to conduct business honestly and ethically with customers and employees. All transactions will be based on a philosophy of mutual gain.
• We will make ongoing investments in training, tools, and technology so that our staff is always approaching problems from an educated and well equipped position.
• Our technicians will present a clean and professional appearance. Our customers will never be embarrassed to have our trucks or personnel at their building.
• When we make a mistake, we will fix it.

These commitments are very simple but also seemingly rare in our industry. I hold our employees accountable to these commitments, and I expect our customers to do the same to me. Please call me if you ever feel we are falling short of these expectations.

Rob Linford, PE
President
509-536-1149 Ext 101